Got questions about plus size fashion at Big Confidence Co.? You’re in the right place. Below are the answers to the questions our customers ask most. If you don’t see what you’re looking for, email support@bigconfidenceco.com or call +1 (512) 200-9988 โ we love to chat.
๐๏ธ Ordering & Sizing
What sizes do you carry?
We design exclusively for plus size men and women, with sizes ranging from 1X to 6X for women and L to 6XL for men. Each product page includes a detailed size chart with chest, waist, hip, and inseam measurements.
How do I find my size?
Measure yourself with a soft tape and compare to the size chart on the product page. When in doubt, size up โ our exchanges are free in the US! Still unsure? Email support@bigconfidenceco.com with your measurements and we’ll recommend the perfect fit.
Can I edit my order after placing it?
Yes โ within 1 hour of ordering. Email us at support@bigconfidenceco.com with your order number ASAP. After 1 hour, the order is sent to our warehouse and we cannot make changes.
๐ Shipping & Delivery
Do you offer free shipping?
Yes! We offer FREE Standard Shipping on all US orders over $75. Orders under $75 ship for a flat $6.95.
How long does shipping take?
- US Standard: 5โ8 business days
- US Expedited: 3โ5 business days
- US Express: 1โ2 business days
- International: 10โ25 business days
For full details visit our Shipping Policy.
Do you ship internationally?
Yes, we ship worldwide. Shipping fees and customs duties depend on your country and are calculated at checkout.
How do I track my order?
You’ll receive a tracking link by email as soon as your package ships. You can also log in to My Account anytime to see real-time updates.
๐ Returns & Refunds
What is your return policy?
We offer 30-day easy returns on unworn items with original tags. Email returns@bigconfidenceco.com for a prepaid label. Read the full Refund & Returns Policy.
Are exchanges free?
Yes โ exchanges within the United States are 100% free. International exchanges incur shipping costs.
When will I get my refund?
Once we receive and inspect your return, we issue refunds within 3โ5 business days to your original payment method. Banks may take an extra 5โ10 days to post.
๐ณ Payment & Promotions
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay (with buy-now-pay-later in 4 installments).
Do you offer discounts?
Yes! Sign up for our newsletter at the bottom of any page to get 15% off your first order, plus first access to seasonal sales and new arrivals.
Is checkout secure?
Absolutely. Our entire site is SSL-encrypted and payments are processed through PCI-DSS compliant providers (Stripe, PayPal). We never store your full card number.
๐ฆ Product Care
How should I wash my Big Confidence Co. clothes?
Most pieces are machine-washable in cold water on gentle cycle, then tumble dry low. Always check the care label inside the garment for specific instructions.
๐ Still Have Questions?
We’re here to help, real-time:
Big Confidence Co. LLC
1606 Headway Cir, STE 9145, Austin, TX 78754, USA
๐ง support@bigconfidenceco.com
๐ +1 (512) 200-9988
๐ Mon โ Fri, 9:00 AM โ 6:00 PM CST
Big Confidence Co. โ plus size fashion for men & women, made for every body. Free shipping over $75. 30-day easy returns. Confidence guaranteed.